Knowledge Base Article
How to Track Event Attendance
Record who actually attended your event versus who registered.
Why Track Attendance
- Know your actual turnout vs registrations
- Calculate no-show rates for future planning
- Follow up appropriately with attendees vs no-shows
- Provide accurate counts for grants or sponsors
Recording Attendance
There are several ways to track attendance:
Manual Check-In
- Open the event
- Go to the registrant or attendee list
- Mark each person as attended/checked in
- Record check-in time
At-Event Check-In
For real-time check-in at the event:
- Use tablets or computers at registration desk
- Search for registrants by name
- Mark as checked in
- Handle walk-ins by adding new registrations
Walk-In Attendees
For people who did not pre-register:
- Add a new registration at the event
- Mark as walk-in
- Collect payment if required
- Mark as attended
No-Show Follow-Up
After the event, identify no-shows to:
- Send sorry-we-missed-you messages
- Offer refunds or credits if applicable
- Invite them to future events
Attendance Reports
Generate reports showing:
- Total registrations vs actual attendance
- Attendance by ticket type
- Check-in times
- Walk-in statistics
