Terms & Conditions

Last updated: 2026-07-23 | Version: 2.4

These Terms of Service (the "Terms") are mutually agreed to by and between Argenta dba Argenta Brands, LLC, a Florida limited liability company ("Argenta," "we," "us," or "our"), and you, the user of the Argenta software platform and the argentasoftware.com website (collectively, the "Service"). The term "you" refers to the individual or entity accessing or using the Service.

These Terms govern your use of the Service. If you have purchased a paid subscription, you may also be bound by a separate Software-as-a-Service Subscription Agreement (the "Subscription Agreement"). In the event of a conflict between these Terms and a signed Subscription Agreement, the Subscription Agreement controls for matters within its scope.

If you do not agree to these Terms, you should not use the Service.

1. Acceptance of Terms

By using the Service in any way, you agree to be bound by these Terms. Argenta reserves the right to update these Terms from time to time. Continued use of the Service after such updates constitutes your acceptance of the updated Terms. Material changes will be communicated through reasonable means (such as updated effective date on this page or, where appropriate, direct notice through the Service).

If you have questions about these Terms or specific provisions, please speak with your account manager or contact Argenta Customer Support.

2. Definitions

Capitalized terms used in these Terms have the following meanings:

"AUP" means the Acceptable Use Policy set forth in Section 8 of these Terms.
"AVA" means the Argenta Virtual Assistant, an AI-powered tool integrated into the Service.
"Customer" means any individual or entity with an active subscription to the Service.
"Customer Representatives" means Customer's authorized users and any individuals acting on Customer's behalf in any communication or interaction with Argenta personnel.
"Customer Data" has the meaning given in Section 18.1 of these Terms.
"Service" means the Argenta software platform, the argentasoftware.com website, and all related applications, content, and services provided by Argenta.

3. Account Security and Password

To access the Service, you must register an account and password. You must provide your legal full name, a valid email address (one that you are authorized to use), and any other information requested in order to maintain your subscription. The information we obtain through your use of the Service, including your registration data, is subject to our Privacy Policy.

You are solely responsible for maintaining the confidentiality of your password and account. If you forget your password, you can reset it using the "Forgot Password" feature on the login page. Your login should only be used by one person; sharing a single login between multiple people is not permitted. You are responsible for all content posted and any activity that occurs within your account, even if such content or activity is initiated by another person who has access to your account.

If you become aware of any unauthorized access to or use of your account, you agree to notify Argenta promptly.

4. Subscription Fees and Renewal

Use of the Service requires payment in advance. If, at the conclusion of your initial subscription term, you fail to pay for additional usage, your account will be suspended and inaccessible until payment is made.

All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes, levies, and duties, except for U.S. federal or state taxes on Argenta's income.

For Customers with a signed Subscription Agreement, fee terms in that Agreement and its associated Schedule A control over the general fee terms in this Section.

5. Cancellation, Suspension, and Termination

Argenta may suspend or terminate any account and refuse current or future use of the Service in its reasonable discretion, including for violations of these Terms or for the conduct described in the AUP (Section 8). Suspension or termination of the Service will result in the deactivation or deletion of the account.

You may not use the Service for any illegal purpose or to violate any applicable laws.

You are solely responsible for properly canceling your account. An email, direct chat, or phone request to cancel your account is not considered cancellation. You can cancel your account by clicking on the Subscription link at the top of the screen and then clicking "Cancel Account" on the "Our Subscription" tab. If you cancel before the end of your current paid term, your termination takes effect at the end of the current billing cycle. You will not be charged again, and you are not entitled to a refund or prorated adjustment of the current term, except as expressly provided in a signed Subscription Agreement.

After cancellation or termination, Argenta will retain your content for ninety (90) days following the effective termination date. During this 90-day period, you may request export of your content. After 90 days, Argenta may delete all of your content, and once deleted, the content will not be recoverable. We strongly recommend exporting any reports, constituent lists, or important documents prior to the end of your subscription.

For Customers with a signed Subscription Agreement, the termination, cancellation, and data return provisions of that Agreement control over this Section to the extent of any conflict.

6. Breach of Terms

If you violate any of the provisions of these Terms or the AUP, your account may be terminated. Argenta may immediately deactivate your account and prevent access to your data on the Service, including content that you have published for public use, without prior notice or liability to you, in the manner and subject to the procedures set forth in the AUP.

7. Email System Acceptable Terms of Use

Argenta works hard to maintain the positive reputation of its email infrastructure. The terms in this Section apply to all email campaigns, transactional emails, and bulk communications sent through the Service.

The first step to building and sending successful email campaigns is to obtain permission from contacts who want to receive your communications. Permission is not only common courtesy; it is required by U.S. law (including the CAN-SPAM Act) and by the policies of major mailbox providers.

"Permission" in this context means express, verifiable consent to receive marketing communications. "Express" means that when you asked for permission, the question was not bundled with another agreement (for example, a separate checkbox for "I would like to receive marketing email from XYZ company" is express and clear). "Verifiable" means you have records (written, archived, or otherwise) of the contact granting permission.

People who have not given you permission are more likely to report your email campaigns as spam and less likely to engage with your campaigns. Spam reports can lead to aggressive spam filtering or blacklisting, which makes it impossible for some recipients to receive your campaigns. Spam reports can also damage Argenta's deliverability reputation as a whole and negatively affect delivery for all Argenta customers.

Under the Email System Acceptable Terms of Use, you may not:

Send any unsolicited bulk email or one-to-one email lacking demonstrable consent. You must be able to point to an opt-in form or show other evidence of consent for any bulk email you send;
Include in your campaigns, websites, ads, or account any material that you did not create or were not provided to use, or that would violate anyone's rights, including text, photos, graphics, or other content;
Use any misleading or incorrect names, addresses, email addresses, subject lines, or other information in the Service or in any campaigns created, managed, or sent using the Service;
Upload or send email campaigns to purchased, rented, third-party, co-registered, publicly available, or partner lists of any kind.

Argenta reserves the right to suspend email-sending privileges or take other enforcement action under the AUP (Section 8) for violations of these Email System Acceptable Terms of Use.

8. Acceptable Use Policy (AUP)

This Acceptable Use Policy governs all communications and interactions between Customer Representatives and Argenta, including its employees, contractors, and support personnel. For Customers with a signed Subscription Agreement, this AUP is incorporated by reference into that Agreement.

8.1 Scope

This AUP applies through any communication channel, including email, telephone, live chat, support ticketing systems, in-person communications, and public communications referencing Argenta or its personnel where such communications themselves constitute conduct prohibited under Section 8.2 below (including social media, professional networks, review platforms, and press).

Argenta encourages Customer Representatives to provide candid feedback, raise legitimate concerns, and report issues with Argenta personnel through Argenta's customer support channels. This AUP is not intended to chill that feedback; it governs the manner of communication, not its content.

8.2 Standards of Conduct

Customer and Customer Representatives shall conduct all communications and interactions with Argenta personnel in a professional and respectful manner. The following conduct is strictly prohibited, without limitation:

(a) Abusive, threatening, intimidating, or harassing communications of any kind directed at Argenta staff or representatives;

(b) Use of profane, obscene, or demeaning language in any communication with Argenta personnel;

(c) Conduct that a reasonable person would consider hostile, offensive, or inappropriate in a professional business context;

(d) Discriminatory or prejudiced conduct (whether or not unlawful) based on race, color, religion, national origin, ancestry, gender, gender identity, sexual orientation, age, disability, military or veteran status, or any other characteristic protected by applicable law;

(e) Any communication that constitutes harassment or a threat of physical or financial harm.

Nothing in this Section shall be construed to prohibit Customer Representatives from raising legitimate concerns or complaints about Argenta personnel through Argenta's customer support channels, provided that such communications are themselves consistent with the standards in this Section.

8.3 Material Violations

A "Material Violation" of this AUP exists where Customer or any Customer Representative engages in conduct under Section 8.2 that meets at least one of the following criteria:

(a) Severity. A single instance of conduct that is severe, such as threats of physical or financial harm; conduct described in Section 8.2(d) (discriminatory conduct) or Section 8.2(e) (harassment / threats); conduct that creates a hostile work environment for Argenta personnel under applicable employment law standards; or conduct that risks Argenta's legal exposure to other parties.

(b) Repetition. A pattern of conduct prohibited under Section 8.2 that continues after Argenta has provided written notice of the violation and a reasonable opportunity to cure (typically five to ten business days).

(c) Egregiousness. Conduct that is egregious in context, such that a reasonable person in Argenta's position would consider continued service untenable or that fundamentally undermines the trust required for an ongoing service relationship.

8.4 Enforcement Actions

In response to a Material Violation, Argenta may, in its reasonable discretion, take one or more of the following actions:

(a) Written warning. Issue a written warning to Customer and to the specific Customer Representative(s) involved.

(b) Per-Representative Restriction or Suspension. Restrict or suspend access for specific Customer Representative(s) found to be in violation, while continuing service to Customer's other authorized users. Restriction may include disabling the individual's user account, revoking access tokens, and ceasing communication with that individual through Argenta support channels. Customer remains responsible for designating replacement Customer Representative(s) as needed to continue service.

(c) Account Termination. Terminate the Service immediately, with written notice provided to Customer at or following the time of such action. For Customers with a signed Subscription Agreement, account termination under this AUP is also governed by Section 7 of that Agreement.

For non-severe Material Violations, Argenta will provide written notice and a reasonable cure period (typically five to ten business days) before exercising remedies under Section 8.4(b) or 8.4(c). Argenta reserves the right to take immediate enforcement action, including immediate termination, in response to severe Material Violations as defined in Section 8.3(a), or where notice and cure would not reasonably mitigate the harm.

Argenta's choice of enforcement action will be proportional to the nature and severity of the Material Violation. Nothing in this AUP requires Argenta to use lower-tier enforcement before higher-tier enforcement; severe Material Violations may warrant immediate termination without prior warning or suspension.

8.5 Documentation

Prior to any enforcement action under this AUP, Argenta will document the Material Violation(s), including specific communications, dates and times, parties involved, and the basis for the action taken. Argenta will retain this documentation for the duration of any limitations period applicable to claims that might arise from the action.

8.6 Query String Manipulation Prohibited

A "query string" is a parameter encoded in a URL. The Service uses query strings to display the appropriate record to the requestor (for example, https://argentasoftware.com/paywall/frmMembersUpdate.aspx?MemberID=2222 indicates a request for the record with MemberID 2222). Argenta has security parameters in place to prevent users from accessing records belonging to other organizations through query string manipulation. Attempts to change query strings to access records that do not belong to your organization will be logged, redirected, and treated as a security violation.

It is a violation of these Terms and the AUP to deliberately manipulate query strings to attempt to access records or data that do not belong to your organization. You should use the navigation provided in the Service (search fields, filters, etc.) to view records.

Argenta logs every query string change, including date, time, team, and user. If you are found to have manipulated query strings in violation of this Section, Argenta will issue a warning on the first occurrence, suspend access on the second occurrence, and deactivate the account on the third occurrence, in each case in addition to any other remedies available to Argenta.

9. Warranties and Disclaimers

The Service is provided on an "as is" and "as available" basis. Argenta does not guarantee and is not liable for any failure to access or store your data on the Service at any time. Like all cloud-based applications, the Service is subject to the inherent unreliability of the internet. Argenta uses modern cloud computing infrastructure that is robust, redundant, and reliable, and monitors the status of the Service closely to take prompt action in the event of an outage.

THE SERVICE IS PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, ARGENTA MAKES NO WARRANTY THAT:

THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS;
THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE EFFECTIVE, ACCURATE, OR RELIABLE;
THE QUALITY OF THE SERVICE OR ANY MATERIALS PURCHASED OR OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS, OR DEFECTS;
ALL ERRORS OR DEFECTS IN THE SERVICE WILL BE CORRECTED.

The Service may include technical or other mistakes, inaccuracies, or typographical errors. Argenta may make changes to materials and services, including the prices and descriptions of any software or products listed, at any time without notice. Service materials may be out of date, and Argenta makes no commitment to update such materials. Use of the Service, the Service materials, or downloading any materials through the Service is done at your own discretion and risk, and you agree that you are solely responsible for any damage to your computer system or loss of data that results from such activities.

10. Limitation of Liability

YOU UNDERSTAND AND AGREE THAT ARGENTA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF ARGENTA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:

(I) THE USE OR INABILITY TO USE THE SERVICE;

(II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED, OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE;

(III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;

(IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR

(V) ANY OTHER MATTER RELATING TO THE SERVICE.

For Customers with a signed Subscription Agreement, the Limitation of Liability provisions of that Agreement (including any monetary cap) control over this Section to the extent of any conflict.

11. Modifications to the Service and Prices

Argenta reserves the right to modify or close, temporarily or permanently, any part of the Service with or without notice. Argenta is not liable to you or to any third party for any modification, price change, suspension, or closure of the Service.

Prices of all subscriptions and add-on services are subject to change. Notice of price changes may be provided by posting the changes to the argentasoftware.com website or to the Service itself. Subscriptions on grandfathered plans will continue to renew at the original rate as long as the plan remains continuously active.

Any new features or components that change or enhance the current Service shall be subject to these Terms. Continued use of the Service after any such changes constitutes consent to the changes.

12. Copyright and Ownership of Content

All right, title, and interest in and to the Service, Argenta's confidential information, and all modifications, enhancements, source code, and intellectual property rights thereto, belong solely to Argenta Brands, LLC and its applicable licensors.

All content posted on the Service must comply with U.S. copyright law.

Argenta does not claim intellectual property rights over the materials you upload to the Service. All such materials remain your own.

Argenta does not pre-screen content but retains the right (without obligation) to remove any content from the Service if Argenta deems it necessary.

The look and feel of the Service and argentasoftware.com is © Argenta Brands, LLC. All rights reserved. You may not copy, mimic, or reuse any portion of the Service, code, or visual design elements without express written permission from Argenta.

13. Privacy

Argenta's collection, use, and disclosure of personal information is governed by Argenta's Privacy Policy, available at https://argentasoftware.com/privacy-policy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

Argenta uses Google API Services to provide data for calendars and email. Argenta's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

14. AVA (Argenta Virtual Assistant) Terms

The Argenta Virtual Assistant ("AVA") is an AI-powered tool designed to provide information, support, and general guidance regarding the Service. The terms in this Section apply to your use of AVA.

14.1 General Information

AVA utilizes artificial intelligence to respond to user inquiries and provide assistance. AVA has been trained on the Argenta software system and is not a substitute for professional, legal, financial, medical, or other specialized advice. The information and services provided by AVA are for general informational purposes regarding Argenta only.

14.2 Accuracy of Information

While Argenta makes efforts to ensure that AVA's responses are accurate and up to date, the dynamic nature of AI technology means that some responses may be incorrect, outdated, or incomplete. You are encouraged to verify information provided by AVA before taking any action based on its responses.

14.3 No Professional Relationship

Use of AVA does not create any professional-client relationship between you and Argenta Brands, LLC or any of its representatives. AVA is not a substitute for professional advice, and you should consult with qualified professionals for advice specific to your situation.

14.4 Limitation of Liability for AI-Generated Responses

By using AVA, you agree that Argenta Brands, LLC and its owners, developers, and affiliates are not liable for any damages, losses, or consequences arising from your use of AVA. This includes damages resulting from errors, inaccuracies, or omissions in the information provided by AVA. You assume full responsibility for any actions taken based on AVA's responses, and you agree to independently verify any information before relying on it.

14.5 Prohibited Uses of AVA

You may not use AVA for:

(a) Unauthorized data scraping. Systematic extraction of data for commercial, competitive, or any other purposes without prior written authorization from Argenta Brands, LLC;

(b) Illegal activities. Any activities that violate local, state, national, or international laws, regulations, or standards;

(c) Reverse-engineering or manipulation. Attempting to reverse-engineer, decompile, disassemble, modify, or otherwise manipulate AVA or its underlying algorithms, systems, or processes; using tools, software, or techniques to analyze AVA's responses for replication or competitive purposes; or deliberately inputting deceptive or misleading queries to exploit potential vulnerabilities or errors in AVA's design.

Violations of this Section will result in immediate termination of access to AVA and may lead to additional legal action, including claims for damages or injunctive relief.

14.6 Privacy and Data Use

Interactions with AVA may be recorded for purposes of quality assurance, training, and ongoing improvement. You should not share personal, confidential, or sensitive information with AVA. Data collected during interactions is handled in accordance with Argenta's Privacy Policy.

14.7 Changes to These AVA Terms

The terms governing the use of AVA may be updated or modified at any time in Argenta's reasonable discretion. Such changes become effective immediately upon posting. You are responsible for periodically reviewing these AVA Terms to stay informed of any updates. Continued use of AVA after any modifications constitutes acceptance of the updated terms.

14.8 Acceptance of These AVA Terms

By accessing or using AVA, you confirm that you have read, understood, and agreed to be bound by the terms set forth in this Section 14. Your continued use of AVA constitutes your ongoing acceptance of these terms, including any updates or modifications.

14.9 Dispute Resolution

In the event of any dispute arising out of or relating to your use of AVA, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved, it shall be submitted to mediation or binding arbitration in accordance with Florida law. The venue for such proceedings shall be in the State of Florida. The general Governing Law and Jurisdiction provisions in Section 16 of these Terms also apply.

14.10 Termination of Access to AVA

Argenta Brands, LLC reserves the right to terminate or suspend user access to AVA in its reasonable discretion for violations of this Section 14 or misuse of AVA. Termination may occur without prior notice, and you will not be entitled to compensation for loss of access.

14.11 Indemnification

You agree to indemnify, defend, and hold harmless Argenta Brands, LLC, its affiliates, and representatives from any claims, damages, or liabilities arising from your misuse of AVA or breach of this Section.

14.12 Availability

AVA's availability is not guaranteed, and Argenta Brands, LLC reserves the right to modify, suspend, or discontinue AVA at any time without liability.

15. TCPA and CTIA Compliance

You guarantee that you are aware that, among other requirements, the TCPA, CTIA, and FCC regulations require prior express written consent from a consumer before you may send marketing text messages to that consumer, and that such consent must be unambiguous (the consumer must receive a clear and conspicuous legal disclosure). Damages for each message sent in violation of the TCPA can be $500 per message, and up to $1,500 per message if the violation is proven to be "willful and knowing."

If for any reason Argenta Brands, LLC suspects that your constituents received text messages contrary to any governing rules, Argenta reserves the right to request a written explanation from you, the customer, including the method of collecting the constituent's phone numbers and a guarantee, signed by you, that all the people on your subscriber list agreed to receive text messages from you of the type that you sent. Argenta Brands, LLC reserves the right to take any action it deems appropriate in the case of non-compliance, including but not limited to cancellation of your account.

16. Governing Law and Jurisdiction

The Service is controlled by Argenta from its offices within the State of Florida, in the United States of America. Although the Service can be accessed from all 50 states and from other countries around the world, by accessing the Service you agree that all matters related to the Service shall be governed by the statutes and laws of the State of Florida, without regard to conflict-of-laws principles.

You also agree and submit to the exclusive personal jurisdiction and venue of any court of competent jurisdiction within the State of Florida with respect to such matters.

17. General Conditions

You understand that Argenta Brands, LLC uses hosting partners and third-party systems to provide the technology required to run the Service, and that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission of Argenta Brands, LLC.

These Terms constitute the entire agreement between you and Argenta Brands, LLC with respect to your access to and use of the Service, superseding any prior agreements (including any prior versions of these Terms), except to the extent that you have a signed Subscription Agreement with Argenta, in which case that Agreement controls within its scope.

The failure of Argenta Brands, LLC to enforce or exercise any right or provision of these Terms shall not constitute a waiver of that right or provision. Argenta reserves the right to terminate any services or your entire subscription if any of these Terms are violated.

Force Majeure. Argenta Brands, LLC shall not be held liable for any failure or delay in performance under these Terms due to causes beyond Argenta's reasonable control, including but not limited to acts of God, natural disasters, cyberattacks, government actions, internet or telecommunications failures, labor disputes, fire, flood, or epidemic.

18. Customer Data and Compliance Responsibilities

18.1 Customer Data

"Customer Data" means all data, content, and information that you or your Customer Representatives submit to the Service, together with all data and information collected from constituents, donors, volunteers, members, event participants, and other individuals through public forms, pages, and interfaces made available through your use of the Service. Consistent with Section 12, Customer Data remains yours; Argenta claims no ownership of it.

18.2 Responsibility for Customer Data

As between you and Argenta, you are solely responsible for the accuracy, quality, and legality of Customer Data, for the means by which you collect Customer Data, and for your use, storage, and disclosure of Customer Data. Argenta processes Customer Data on your behalf to provide the Service and does not independently review the data you choose to collect through the Service.

18.3 Notices and Consents

You represent and warrant that you have provided all notices and obtained all rights, consents, and permissions required by applicable law to collect, store, and process Customer Data through the Service, including data collected from individuals through public forms. Where you collect data from or about minors, you are solely responsible for compliance with all laws applicable to that collection.

18.4 Background Screening and Other Regulated Uses

The Service is a constituent management platform. Argenta is not a consumer reporting agency, and the Service does not provide consumer reports. If you collect information through the Service (for example, dates of birth or other identifying information) for use in initiating background screening through a qualified third-party provider, or for any other purpose regulated by law, you are solely responsible for compliance with all laws applicable to those activities, including, where applicable, the Fair Credit Reporting Act and analogous state laws, and for all disclosures, authorizations, and adverse-action procedures those laws require. You shall not represent that information stored in or produced by the Service constitutes a consumer report.

19. Indemnification

You agree to defend, indemnify, and hold harmless Argenta Brands, LLC, its affiliates, and their respective officers, directors, employees, contractors, and representatives from and against any and all claims, actions, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Data, including its collection, use, storage, or disclosure; (b) your use or misuse of the Service; (c) your violation of these Terms, including the AUP; or (d) your violation of any applicable law or of the rights of any third party, including privacy, data-protection, employment, volunteer-screening, and background-screening laws.

Argenta will provide you with reasonably prompt notice of any claim subject to this Section, except to the extent that a delay in notice does not materially prejudice you, and will reasonably cooperate in the defense at your expense. Argenta may participate in the defense of any claim with counsel of its own choosing. You may not settle any claim in a manner that imposes any obligation or admission on Argenta without Argenta's prior written consent.

This Section 19 survives any termination of these Terms and of your subscription. For Customers with a signed Subscription Agreement, the indemnification provisions of that Agreement control over this Section to the extent of any conflict.