Knowledge Base Article
Do CC'd team members see the personalized merge tag values?
No. When you CC team members on an email send, they do not see the recipient's personalized merge-tag values.
Argenta fills in merge tags against the actual recipient, not the CC list. On the copy that goes to CC'd team members, personal tags like [FirstName] or [TotalDonated] are replaced with a blank, so the CC copy shows no personal data (and no literal bracketed tags either). The one exception is [OrganizationName], which still fills in.
Why it works this way:
- CC'd team members are internal staff getting a copy for awareness, not the personalized recipient.
- The real recipient (a single send) or each list member (a batch send) gets the fully personalized version with every tag filled in.
If a team member needs to see the personalized version: send the email to that team member's own constituent record as the recipient, and their copy will be fully personalized.