Why can't I export reports to PDF?

If you cannot see the Export To PDF button or it is disabled, here are the possible reasons and solutions:

Missing Exporter Permission:

• The most common reason is that your user account does not have the Exporter role
• Contact your system administrator to request Exporter permissions

View Only access is NOT the cause:

• View Only decides what you can change, not what you can export. A View Only account whose record says Can Export Lists To Excel is Yes exports normally.
• So do not ask for View Only to be removed to fix an export problem. That grants the ability to edit records and would not have been the reason anyway. Ask for the export permission instead.

Report Not Yet Run:

• The export button may only appear after you Run Report
• Click Run Report first, then look for the export option

Browser Issues:

• Try refreshing the page
• Clear your browser cache
• Try a different browser
• Ensure JavaScript is enabled

To request export access:

1. Contact your Argenta administrator
2. Ask them to enable the Exporter role for your account
3. They do this under Settings > System Users: open your user record and set Can Export Lists To Excel to Y

Both exports sit above the results.