What should I do if Ava gives incorrect information?

Ava can occasionally give incorrect or incomplete information. Here's what to do:

In the chat:

• Tell Ava that the answer was incorrect
• Provide the correct information if you know it
• Ask Ava to try again with more specific details

For important issues:

• Contact Argenta support directly for verified answers
• Report the issue so the Knowledge Base can be updated
• Don't rely on potentially incorrect AI responses for critical decisions

How this helps:

• Telling Ava in the chat helps that conversation; a report to support is what reaches the team
• Incorrect answers help the team find gaps in the Knowledge Base
• The team adds or corrects articles, and Ava answers from them after that

Remember: Ava is a helpful tool, but human support is available for complex or critical issues.