Requesting Deletion of Your Data
This page explains how to request deletion of the personal data that Argenta™ holds for you in the Argenta app and platform. Argenta is the developer of the Argenta app on Google Play.
How to Request Deletion
To request that your account and its associated data be deleted, follow these steps:
- Email support@argentasoftware.com from the email address associated with your account.
- Use the subject line Data Deletion Request.
- Include your name and the organization or account the request relates to, so we can locate your records.
We verify that the request comes from the account holder and then process the deletion. We complete verified requests within 30 days and email you to confirm when it is done.
Argenta accounts are provided to you by your organization. If you are unsure which organization manages your account, your organization's administrator can also request deletion on your behalf.
What Data Is Deleted
When we process a deletion request, we remove the personal data we hold for you, including:
- Your account profile, including your name, email address, and user ID.
- Messages and content you created in the app.
- Device identifiers we use to deliver notifications.
What Data Is Kept
We keep a limited amount of data only where we have a legal or financial obligation to do so, such as billing and transaction records required for tax and accounting purposes. We retain this data only for as long as the law requires, after which it is deleted or anonymized. We never sell your data to a third party.